Last updated 4 October 2026
Robert Käll, Sweden, operates Mossvale and is responsible for the personal data described here. Privacy requests: support@mossvalegame.com. This policy covers the Mossvale website, game, account service, game servers and support. Steam and Google separately process data in their own platform services under their own privacy notices.
We receive a platform-specific player identifier and sign-in proof after Steam or Google Play Games verifies your sign-in; we do not receive your platform password. We create a Mossvale account ID and store linked platform identifiers, account status, sessions and linking records. We store character names, inventory, currencies, progress, quests, trades, chat, mail, reports and other gameplay or social records needed to operate the game. For in-game purchases, we process provider order or token information, the product, amount and delivery or refund state; we do not receive your payment-card details. A Google purchase token may be held temporarily for verification and consumption. Support messages you send us, and limited technical or security information such as connection events, error details and network identifiers, may also be processed. The website and its network provider process basic request information needed to deliver and protect the site. Other players may see your character name and information you choose to share in game features such as chat, guilds and leaderboards. On Android, Google Play Games Services may also collect identity, analytics and diagnostic data as described by Google.
We use account and gameplay data to authenticate you, link platforms, save progress, deliver purchases, run multiplayer features and provide support. This processing is generally necessary to provide the game service you request. We use limited security, purchase and moderation information to prevent duplicate grants or fraud, investigate incidents and protect players and our service; our basis is our legitimate interests, balanced against your rights. Where law requires us to keep or disclose particular records, we process them to meet that obligation. We do not use Mossvale account or gameplay data for targeted advertising or treat acceptance of the Terms of Service as consent to unrelated uses of personal data.
Steam and Google receive information needed for their respective sign-in and purchase-verification services. Cloudflare helps deliver and protect the website and network traffic and routes support email to our mailbox provider. Other players receive information you make visible in gameplay. Infrastructure and support providers may process data on our behalf, and some providers may process it outside the European Economic Area; contact us for information about the applicable transfer arrangements. We may disclose information where legally required or necessary to protect rights and safety. We do not sell Mossvale account or gameplay data.
We keep active account and gameplay data while your Mossvale account exists and as needed to provide the service. A verified in-game deletion request locks the account immediately. You can sign in within 24 hours to cancel deletion and unlock it; after that period, deletion of the account, platform links and associated active game data is scheduled and processed. Restricted disaster-recovery copies may temporarily retain older data until they expire under a backup schedule based on snapshot age and completed-deletion dates. They are not used for ordinary gameplay, and any restoration must reapply completed deletions before service resumes. A restricted deletion-safety record containing the Mossvale account ID and deletion time is retained until older backups can no longer restore that account. A minimal purchase ledger may retain an account ID, provider transaction ID, product, amount and state after account deletion while needed for refund or reversal handling, duplicate-grant prevention, fraud investigations, legal obligations or claims; it does not restore deleted characters. Limited security records or support correspondence may likewise be retained while an investigation, legal duty or claim requires them. We review these records when their purpose ends and restrict access. Contact us for details about a particular record. Deleting Mossvale data does not delete data independently held by Steam or Google.
Depending on your circumstances, you may request access, correction, deletion, restriction, portability or object to processing. Contact support@mossvalegame.com. You may also complain to the Swedish Authority for Privacy Protection (IMY) or your local supervisory authority. We may need to verify that a request comes from the account holder before acting.
We use access controls and encrypted connections for account and gameplay services. No system can guarantee absolute security. We may update this policy if the game or processing changes; material changes will be highlighted before they apply.